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Learn more about hard water, soft water, filtered water and Kinetico solutions for better water.
Frequently Asked Questions
Answers to some common questions.
Kinetico water experts put their very best thinking into engineering smarter products to bring the very best water solutions.
Millions of people around the world look to Kinetico for water treatment solutions, considered the number one provider of water treatment solutions in the world. We have some very well-known customers ranging from Buckingham Palace and the Savoy to Thames Water and the Royal Mint, all who demand the very best.
Kinetico invented the innovative, non-electric, twin-tank water softener which it introduced to the market more than 40 years’ ago and it still remains the best technology!
Our non-electric water softeners use the kinetic energy of water for power; they are economical to use, have low salt consumption, require no wiring and are very easy to install. The efficient, twin-tank systems ensure you get softened water 24/7. In single-tank designs, hard water is let into the supply system flowing through your home while the cleaning or regeneration process takes place meaning you only get soft water ‘some of the time’.
Kinetico sales engineers have extensive technical knowledge of all products and work closely with consultants and the customer on a number of bespoke projects to produce quality Water Treatment Systems that will match your exact needs.
There is a slightly increased amount of sodium in softened water but to put it into perspective there is more sodium in a glass of milk than in a glass of softened water, the only times we advise against it is when making up formula for small babies or if you are on a prescribed low sodium diet then to consult your doctor otherwise it’s down to personal choice.
Many specific applications will simply demand a source of soft or pure water, but in general terms, if you notice scale on your machines or drains, if you have high levels of sludge in your pipes and tanks or if you feel you are paying too much for process chemicals – then water treatment might be the solution.
International Sales Office (Denmark) = 8:00 – 16:00, Monday to Friday
Kinetico France = 09:00 – 12:00 then 13:00 – 17:30, Monday to Friday
Kinetico UK = 08:30 – 17:00, Monday to Friday
Simply click the “Contact” button at the top of the website, select your country and hit submit.
The details of your nearest Kinetico office will then be displayed, simply give them a call and they will be happy to assist you with your enquiry.
Very few boiler manufacturers have carried out testing to assess performance of their products with softened water. Historically, certain manufacturers of boilers with aluminium heat-exchangers have adopted the position that as British Standard BS 7593:1992 Code of practice for treatment of water in domestic hot water central heating systems prohibited the use of softened water in systems with aluminium, it is still unsafe to do so and claim any breach invalidates boiler warranty. (Interestingly, they make no comment on the suitability of boilers in areas of the country where the water is partially softened by the local water utility!).
Although it is recognised that waters of high alkalinity (pH > 8.5) may be corrosive towards aluminum, after testing it has been concluded Kinetico Water Softeners do not increase your natural supply’s Ph Level.
Kinetico Water Softeners, as part of their regeneration cycle, go through three stages: Brine Draw, Slow Rinse and finally Back Wash.
Brine Draw: The first stage draws a saturated brine solution into the resin to clean away the collected ions that cause hardness.
Slow Rinse: In the second stage the slow rinse starts to wash away the brine solution to drain, leaving the sodium ions ready to exchange when the tank goes back on line.
Back Wash: Lastly the machine starts a full back wash cycle so the resin tanks are free from contaminants. The design of the Kinetico valve ensures that there is no salt in the tank at the end of its cleaning cycle.
Furthermore we are pleased to tell you that the Kinetico 2020c Water Softener complies with the British Standard BS EN 14743:2005 (which prescribes requirements for the performance, safety and testing of softeners) and is currently the only softener to have this accreditation.